CORE COURSE / 051

Why Would Someone Pay for What You Do?

Explain the useful change your work creates for a particular person, and distinguish that value from the effort it takes you.

What you will learn

  • Describe a customer’s desired outcome and current alternative.
  • Identify the user, decision maker, and payer.
  • Write a clear offer with an honest scope and evidence.

Start with the change someone wants

People may pay for less inconvenience, a better result, reduced uncertainty, saved time, enjoyment, or access to something they cannot easily do themselves. Begin with a specific situation, not a list of your talents. A person does not necessarily want a beautifully formatted spreadsheet; they may want to stop missing appointments. Your effort matters for your costs, but effort alone does not establish value to a buyer. Ask what changes after the work is completed and why that change matters. A useful offer connects your activity to an outcome the other person recognizes, while avoiding promises you cannot control.

Identify who uses and who decides

The user, the person choosing the service, and the person paying may be different. A school administrator may approve a service that teachers use; an adult may purchase help for a family member. Learn whose problem is being addressed, whose agreement is required, and what each person needs to trust the offer. Do not assume the most enthusiastic user controls the budget. Also identify the current alternative: doing the work themselves, asking a colleague, using another provider, or tolerating the problem. Your offer competes with those options, including doing nothing. Understanding the alternative makes vague claims of superiority less tempting.

Define the promise and its limits

Describe the deliverable, the process, the time frame, and the responsibilities on both sides. “I will organize your appointment records into an agreed format and show you how to update them” is clearer than “I will transform your business.” Explain what information you need, what is outside scope, and how completion will be checked. Provide relevant evidence such as a sample or a clear account of prior work, with permission where necessary. Trust depends on reliability and understandable boundaries as well as technical skill. An offer that sounds smaller but can be delivered consistently may be more credible than an expansive promise.

Test value in conversation and behavior

Ask people about recent examples of the problem and what they currently do about it. Listen for consequences, frequency, and the effort they already spend. Do not turn every conversation into a sales pitch; an honest answer that the problem is minor is useful information. When appropriate, propose a clearly scoped paid pilot or another concrete next step. Compliments and hypothetical enthusiasm are weaker evidence than someone committing time, information, or payment under clear terms. Still, one purchase does not establish a lasting market. Review whether the customer actually obtained the intended benefit and whether you could deliver it sustainably.

Value also depends on reliability after the sale. A useful deliverable that arrives too late may miss the moment when it matters. Ask when the customer needs the result and what would make it unusable. Include these conditions in the offer so that both sides judge success against the same practical expectation.

FICTIONAL PRACTICE CASE

Fictional case: Pavel changes his offer

Pavel enjoys spreadsheets and advertises advanced spreadsheet services. Neighbors do not understand why they would need them. Speaking with a small repair-shop owner, he learns that missed follow-up calls are the problem. He proposes a simple callback list with due dates and a short handover lesson, using invented data for the demonstration. The owner can now judge a specific benefit and scope. Pavel does not promise higher profits. He offers a small way to make follow-up more reliable, then checks whether the list is actually used. The value comes from the customer’s problem, not the complexity of the file.

Write a useful offer statement

  1. Name one type of person and a recurring situation they want to improve.
  2. Describe their current alternative and the consequence of the problem.
  3. Write a deliverable, completion standard, and explicit limit.
  4. Ask a potential user about a recent real example before proposing a next step.

Check your understanding

Which offer best explains a concrete customer benefit?

Further reading

My notebook